Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterMeet the Midtown Manhattan Team Behind DryMark Restoration Midtown Manhattan
Our crew lives in the same zip codes we dry out. That matters when you’re pulling baseboard at 2 a.m. in a Turtle Bay co-op or documenting moisture readings for a Midtown insurance adjuster who needs the file before noon. Every person on this page has a license number, a specialty, and a direct line to Alicia Brennan. We don’t rotate strangers through your lobby. You get the same faces, the same standards, and the same written scope before anyone touches your drywall.
Our People
Alicia Brennan, Owner
I started DryMark Restoration in 2011 after six years adjusting property claims for a major carrier. The pattern was always the same: homeowner calls a restoration company, work starts, and three weeks later the adjuster gets an invoice with no photo record, no drying log, and no clear scope. Claim denied. I built this company around the documentation gap that costs people their coverage. Every job we run in Midtown Manhattan produces a photo record on every visit, a written price before work begins under Haven Standard, Clause 1, and daily moisture logs formatted to IICRC, RIA, and IFA standards. I still review every file personally before it goes to an adjuster. When I’m not on a job site, I’m usually walking my dog past the old claims office on Third Avenue, reminding myself why we do this differently.
Marcus T., Lead Water Technician
Marcus has been with us since 2017, which in Midtown restoration years means he’s dried out roughly everything: burst risers in pre-war buildings on East 57th, ice machine leaks in hotel mechanical rooms near Bryant Park, and the occasional aquarium failure in a high-rise on West 42nd. He holds an IICRC Water Damage Restoration Technician certification and specializes in large-loss containment, the kind where you’re running multiple Phoenix 200HT dehumidifiers and Injectidry floor mats across a 4,000-square-foot commercial space while the building engineer watches. Marcus keeps a laminated psychrometric chart in his truck and actually uses it to explain vapor pressure differential to property managers, that’s the force that moves moisture from wet materials into dry air, and why we position equipment the way we do. Off the job, he restores vintage motorcycles in a garage in Queens and brings the same patience to both.
Dana K., Senior Mold Remediation Installer
Dana joined us in 2019 with a background in hazardous materials abatement and a stubborn belief that containment should be built like it’s going to be inspected, because it always is. She’s certified in mold remediation through IICRC and handles our most sensitive Midtown jobs: HVAC contamination in medical offices near Park Avenue, hidden growth behind built-in millwork in Sutton Place apartments, and the tertiary drying phase that follows initial water mitigation, that’s the slow, controlled reduction of residual moisture in structural materials that prevents secondary mold. Dana’s human detail is her notebook. She hand-draws every containment diagram before building it, then photographs each stage. Adjusters in Midtown know her sketches by now. She lives in Murray Hill and walks to most jobs, which means she’s often the first face a customer sees after a 3 a.m. emergency call.
James R., Service Coordinator
James is the voice on the other end of (862) 212-1646 when you call at midnight with water coming through your ceiling. He’s been with DryMark Restoration since 2020, and his job is to make sure no caller gets a voicemail tree or a promise of “someone will call you back.” James dispatches crews, coordinates with building management in Midtown’s dense co-op environment, and prepares the written scope that Haven Standard, Clause 1 requires before any work starts. He’s also the person who explains our Free Second Opinion policy to customers holding a competitor’s estimate that doesn’t add up. James grew up in the Bronx, studied emergency management at John Jay, and has a photographic memory for building superintendents’ names across Midtown Manhattan. He keeps a running list of which buildings require certificates of insurance 24 hours in advance, which need freight elevator reservations, and which doormen will actually let a drying crew in at 4 a.m.
Elena V., Restoration Apprentice
Elena started with us in 2023 after leaving a career in theatrical set construction, which turns out to be excellent preparation for building temporary containment walls and understanding load-bearing implications when you remove water-damaged materials. She’s completing her IICRC certifications while working full-time on our crew, and she’s already developed a specialty in documentation: the photo records, moisture logs, and equipment placement diagrams that turn restoration invoices into payable claims. Elena’s theatrical background shows in her precision. She measures twice, photographs everything, and has a knack for explaining to Midtown homeowners exactly why we need to remove that section of crown molding even though it looks fine. She lives in Hell’s Kitchen and still picks up occasional set-building work when our schedule allows, which it rarely does during hurricane season.
One Standard, Every Job
Every person on this page works under The Haven Standard, the operating framework Alicia Brennan established in 2011. That means the same documented process whether we’re responding to a sewage backup in a Midtown basement or coordinating a full reconstruction after a fire in a Tribeca loft. Haven Standard, Clause 1 requires a written price before any work starts, with no scope-creep additions once the crew is inside your property. The 365-Day Done Right Promise covers every job we complete, a signed guarantee, not a verbal assurance. Our equipment comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and every deployment is logged to IICRC, RIA, and IFA standards. Across our network, we’ve restored more than 12,000 homes since 2011. Each one left with a photo record, a drying log, and a written scope that an adjuster could read and pay. That’s not marketing language. It’s the documentation gap we were built to close.
Written by Alicia Brennan, Owner at DryMark Restoration Midtown Manhattan, serving Midtown Manhattan since 2011.